Auto light Dep Faqs
If you have any questions at all as you're browsing this site, always feel free to contact us! We do get some questions more frequently than others so we've put together these lists of FAQs for quick reference.
Ordering & Payment
What forms of payment are accepted? How do I pay?
We understand each person will want to pay in unique ways so we set up multiple payment methods. You can pay with cash, debit/credit cards, money orders or direct deposits/wire transfers to our bank account. However, no checks please. You can pay directly at our warehouse at the time of your pickup. Or we can email you an online invoice with a link to pay with a debit/credit card. Please note that payment must be received in full before we ship the product.
What is the lead time? Do you have any available right now?
Inventory changes daily! Sometimes we have units in stock and ready to load, other times our shelves are wiped clean and we are back ordered. When all materials are in stock we need 3 business days advance notice to assemble an Auto Light Dep Greenhouse. Please contact us for the most accurate and up to date lead time for Auto Light Dep Greenhouses. Auto Light Dep Retrofit Kits are always in stock and ship 1-2 business days after your payment has cleared.
Can I checkout online? Why do I have to call to place an order?
Simply put, we like to do business the old fashioned way. While we might not be able to shake your hand over the phone or email we can get to know you and your needs and you have a chance to get to know us. Yes, we know e-commerce is trendy and it is convenient to click "purchase" at 2 am. By calling or emailing we can make sure our product is a great fit for you, answer any questions and provide advice before you make your investment.
Is there any financing available?
Currently we are not financing any orders. Check back later!
Auto dep Power Requirements
What are the power requirements for the system?
The power required for the system is between 130 and 200 watts. If your greenhouse is shorter it will require less power because there is less of a weight load. If your greenhouse is longer more power is required because there is a larger weight load. Volts: 24V DC, Max Amps: 8A, Max Horsepower: 0.1HP. Don't worry these motors have plenty of power- they are rated for greenhouses over 150 feet!
What kind of power supply do I need?
You can power the system by plugging into a standard electrical outlet, 120V AC, (on grid). Or you can power the system with 24V DC by wiring two batteries in series (off grid).
shipping & Returns
Do you offering shipping?
Yes! We can ship all sizes of our greenhouses. We have the ability to ship freight with a dedicated truck or LTL (less than truckload) if you would like your greenhouse palletized. Shipping quotes are handled on an indvidual basis. To get a shipping quote email email@example.com or call/text (707) 633-3786. Please include the size of greenhouse you want and the zip code you would like it shipped to. For all Auto Light Dep Retrofit Kits we offer FREE shipping to the continental United States.
Do you offer any warranties?
Yes! You are covered by a one year warranty on the motors and the controller. If you have an issue with either the motors or controller we will happily replace them within one year from the date of purchase. After the one year warranty is over you are welcome to purchase individual motors and controllers from us- we're not going to leave you hanging! Other components are subject to their original manufacturer's warranty. The full terms of sale and warranty can be downloaded here: https://www.humboldtlightdep.com/returns-warranty
Can I return a product?
Yes! Full refund returns, less any shipping or delivery fees, are accepted within 30 days of purchase.
Auto Dep Installation Questions
Will you install my Auto Light Dep Greenhouse or Retrofit Kit?
We do not provide installation. We have designed our products to be DIY systems. If you have basic construction skills you will be able to assemble these products. We offer directions with both full length assembly descriptions and photos. If you are having trouble with your install you may call or email and speak directly with the product designer, James, for support.
How long does it take to install?
Auto Light Dep Greenhouses take a crew of 2-3 people about a week to install. Auto Light Dep Retrofit Kits take a crew of 2-3 people about 8 hours to install.